Support
Help with a Kahcozi app
Email [email protected] and you will hear back from a person, normally within two business days.
Getting a fast answer
What to include in your message
Any of these you can supply will usually save a round trip.
App and version
The app name, and the version number shown at the bottom of its Settings screen or on the App Store listing.
Device and iOS version
For example “iPhone 15 Pro, iOS 18.5”. Found in Settings › General › About.
What happened
What you were doing, what you expected, and what the app did instead. A screenshot or screen recording is worth several paragraphs.
Common requests
Where to go for what
Bug reports
Email us with the details above. Reproducible bugs are prioritised, and we will tell you which release carries the fix.
Feature requests
Genuinely welcome. Tell us the problem you are trying to solve rather than the solution you have in mind — it often leads somewhere better.
Purchases, subscriptions, and refunds
All App Store purchases are processed by Apple, not by Kahcozi. Manage or cancel a subscription in Settings › your name › Subscriptions, and request a refund at reportaproblem.apple.com. We are glad to help you work out what happened either way.
Your data
To ask what personal information we hold, to request a copy, or to have it deleted, email us with the subject line “Data request”. See the Privacy Policy for the detail.
Accessibility
If something in a Kahcozi app is difficult or impossible to use with VoiceOver, Dynamic Type, Reduce Motion, or a switch control, please tell us. These reports are treated as bugs, not suggestions.
Security disclosure
If you believe you have found a security or privacy vulnerability, email us with the subject line “Security”. We will acknowledge your report, keep you updated, and credit you if you would like us to.
Response times. Kahcozi is a small studio, so support is handled during United States Pacific business hours. We aim to reply to every message within two business days. If a week goes by without an answer, please send the message again — it means it did not reach us.